Your WhatsApp replies even when you are away.
Connect your store’s WhatsApp with a QR code and let an agent answer for you: it searches your catalogue, tells customers the status of their order and answers the usual questions, at night and on bank holidays too.
- Your usual number, connected with a QR code
- Real data from your PrestaShop
- From €39/month, no set-up fee
Your customers ask on WhatsApp. If you are slow, they buy elsewhere.
It is always the same questions, and they arrive while you are closing up, having lunch or busy with something else.
The same questions, all day long
“Do you have it in red?”, “How much is it?”, “Do you ship to…?”. Answering them one by one eats the time you need to sell.
Out of hours, nobody answers
Messages arrive at night, on bank holidays or while you serve another customer. And whoever waits too long leaves.
“Where is my order?”
Finding the order, checking its status and copying the tracking number: a little time each time, but it happens every day.
An agent that knows your store
It answers with real data from your PrestaShop, your way, and steps aside when you reply yourself.
Your number, linked with you
We link it together by scanning a code from “Linked devices” in your WhatsApp. No new number, no new phone.
Searches your catalogue
When someone asks about a product, the agent searches your store and replies with up to three results, with price and link.
Order status
Given the order reference, it replies with the status and tracking number, only to the phone of the delivery address. Growth and Pro plans.
Welcome and opening hours
Welcome message, opening hours with a “we are closed” notice and a default reply for everything else.
Keyword replies
Up to 50 automatic replies for shipping, returns, sizes or payment methods: the usual questions, answered your way.
Steps aside when you reply
If you answer a customer from your phone, the agent leaves that chat to you for as many minutes as you choose. No talking over each other.
Tested before going live
Before switching the agent on, we test it with you as if you were a customer, so it answers the way you want.
Set-up included
After payment we contact you within 24 working hours, link your number with you and leave the agent configured.
Up and running in four steps
- 01
Choose your plan
Order Starter, Growth or Pro here at rekire.com. No set-up fee and no minimum term.
- 02
We contact you
Within 24 working hours of payment, to get it running with you.
- 03
We link your number and store
You scan a QR code with us from “Linked devices” and we connect your store with a read-only webservice key.
- 04
We set up the agent
Welcome, opening hours and replies to suit you. We test it with you and switch it on.
Choose your plan. Cancel any time.
Monthly subscription, no minimum term and no set-up fee. Prices exclude VAT.
Starter
To start answering straight away.
€39 / month + VAT
- 800 conversations a month
- Product search
- Customisable agent
- Keyword replies
- 1 WhatsApp number
Growth
For stores with more questions and orders.
€69 / month + VAT
- 3,200 conversations a month
- Everything in Starter
- Order status with tracking
- Abandoned carts (coming soon)
- 1 WhatsApp number
Pro
For busy stores.
€99 / month + VAT
- Unlimited conversations
- Everything in Growth
- Order status with tracking
- Abandoned carts (coming soon)
- 1 WhatsApp number
A conversation is each different contact who writes to you in a calendar month. If you reach the limit, the agent stops replying until next month or until you upgrade; messages still reach your phone.
Plan comparison
| Starter | Growth | Pro | |
|---|---|---|---|
| Conversations per month | 800 | 3,200 | Unlimited |
| Product search | ✓ | ✓ | ✓ |
| Order status | — | ✓ | ✓ |
| Customisable agent | ✓ | ✓ | ✓ |
| Abandoned carts | — | Coming soon | Coming soon |
| WhatsApp numbers | 1 | 1 | 1 |
What you should know
The connection works like WhatsApp Web, with your number as a linked device. It is not the official WhatsApp Business API: that is why there is no Meta sign-up, no templates to approve and no cost per message.
WhatsApp may restrict numbers that send bulk messages to people who have not written to them. The agent only replies to people who write to you and never sends promotions on its own. Even so, we recommend a number dedicated to the store.
Works with
Your data and your customers’ data
- Read-only: the webservice key can only look up products and orders
- Protected orders: the status is only given to the phone of the delivery address
- 90 days: is how long we keep messages; full conversations stay in your WhatsApp
- No groups: it stays out of groups, status updates and channels, and only replies to text messages
What people ask us first
Do I need a new number or phone?
No. We link your number with you by scanning a QR code from “Linked devices”, just as with WhatsApp Web. We do recommend a number dedicated to the store.
What happens after I pay?
We contact you within 24 working hours and get it activated and configured with you: we link your number and prepare the agent with your welcome, opening hours and replies.
What counts as a conversation?
Each different contact who writes to you in a calendar month. A customer who writes several times in the same month counts as one conversation.
What happens if I reach my plan’s limit?
The agent stops replying until next month or until you upgrade. Messages still reach your phone as usual.
Is it the official WhatsApp Business API?
No. It works like WhatsApp Web: no Meta sign-up, no templates and no cost per message. WhatsApp may restrict numbers that send bulk messages, which is why the agent only replies to people who write to you and never sends promotions.
Can someone see an order that is not theirs?
No. The status of an order is only given if the chat’s phone is the one on the delivery address. Guessing a reference reveals nothing.
Does it work with my PrestaShop version?
Product search and order status work with PrestaShop 1.7, 8 and 9, with the webservice enabled. Connecting the number and the replies do not depend on your store’s version.
Is there a minimum term?
No. You pay month by month and cancel whenever you like from your Rekire account.
Don’t keep your customers waiting
Connect your WhatsApp and let the agent answer while you sell.
