Is your PrestaShop down? Urgent, priority support.
We fix critical issues as a matter of urgency. A blank screen, a 500 error, payments not coming through… Tell us what's happening: with Rekire, you always have someone to call.
Our smallest pack: we fix your emergency and you'll probably have hours left over for improvements.
- Absolute priority
- Hours that never expire
- No minimum use
Is it happening right now?
Call us on +34 982 048 282 or message us on WhatsApp and tell us what's wrong. The sooner we know, the sooner we can get to work.
Your PrestaShop can't wait
A store that's down doesn't sell. That's why we put it first.
Absolute priority
We always do our best to give any critical issue top priority. With Rekire, you always have someone to call.
Flexible support
We are not a 24/7 service, but we often handle issues outside business hours and at weekends.
No monthly minimum
The hours you buy never expire and have no minimum use. Use them only when you need them.
Estimated hours, real work
We work with estimated hours, not fixed quotes. And the final say is always yours.
- 01
Estimate and heads-up
If we estimate 5 hours and the job needs 10, we let you know before we go over the estimate.
- 02
You decide
Either we carry on with the new estimate or we stop the work. It's your call.
- 03
Nothing to pay if you stop
If you decide not to go on, the hours spent up to the heads-up are not deducted from your pack.
Your satisfaction, guaranteed
If at any point you're not happy with our work, we talk it through so we can improve. Always.
But if trust breaks down, we would rather step away from the project ourselves. In that case, we refund in full whatever you haven't used of your pack.
We would rather give you back the hours you haven't used than keep working without your trust.
— The Rekire team
The best way to always be covered
The 20-hour pack is our smallest: we fix your issue and you'll probably have hours left over for improvements.
The hours never expire and there's no monthly minimum. Whatever you don't use today is there for next time.
20-hour pack
Priority support for your PrestaShop.
20 h that never expire
No monthly minimum
- Top priority for emergencies
- Hours that never expire
- Full transparency on hours used
Before you call us
Do you help outside business hours or at weekends?
We are not a 24/7 service, but we often handle issues outside business hours and at weekends. Call us or message us on WhatsApp and we'll take a look.
Do the pack hours expire?
No. The hours you buy never expire and there's no monthly minimum: use them only when you need them.
What if the issue takes longer than expected?
We let you know before going over the estimate and you decide whether we carry on. If you'd rather stop, the hours spent up to the heads-up are not deducted from your pack.
What if I'm not happy?
We talk it through so we can improve. And if trust breaks down, we refund in full whatever you haven't used of your pack.
Which pack is right for an emergency?
The 20-hour pack: it's the smallest, we fix your issue and you'll probably have hours left over for improvements. If you want to compare, you'll find them all under support packs.
Tell us what's going wrong
If you can't call right now, tell us here what's happening and leave a phone number. Critical issues go first.
If your store is completely down, the fastest way is to call +34 982 048 282 or message us on WhatsApp.
Is it urgent? Let's talk now
Choose whichever channel suits you best and tell us what's going wrong in your store.
