Errors and bugs
Module conflicts, 500 errors, checkout failures, broken templates. Critical issues first.
PrestaShop technical support · Hourly vouchers
PrestaShop support: you focus on selling, we keep everything running.
Has your store reached a technical ceiling or are unexpected errors keeping you up at night? A voucher for hours gives you access to a team of PrestaShop specialists to fix, speed up, connect, and develop whatever you need, whenever you need it.
- Hours without expiration
- Priority in incidents
- Detailed time report
How we spend your time
You decide what we work on
No unnecessary fixed fees: the hours can be used for anything your store needs, from an emergency to an entire project.
Speed (WPO)
We improve loading times so Google will love you and your customers won't get frustrated waiting.
Custom development
Exclusive modules or adaptations of the ones you already have, so that the store does exactly what you need.
Connectors and catalog
Stock synchronized with suppliers, integration with your ERP, and error-free bulk catalog uploads.
Migrations and updates
Upgrade to a new version of PrestaShop or to another server without losing orders, customers or ranking.
SEO and WPO audits
We'll review your store from the inside and tell you what's holding back your sales and in what order you should fix it.
Looking for ongoing maintenance? See how we handle PrestaShop maintenance with hour packs.
Hour packs
Choose your pack: the more hours, the less each one costs
Hours never expire, incidents get priority and every task is reported in detail.
2hours
€121.00 per hour
€242.00
VAT included
Buy now20hours
€60.50 per hour you save 50%
€1,210.00
VAT included
Buy now50hours
€55.66 per hour you save 54%
€2,783.00
VAT included
Buy now100hours
€51.43 per hour you save 58%
€5,142.50
VAT included
Buy now500hours
€46.34 per hour you save 62%
€23,171.50
VAT included
Buy nowOther services: Configuration and training service All In One Cache module
How a bond works
Estimated times, no surprises
We don't work with fixed budgets that get inflated: we estimate, we let you know, and you decide.
- 01
Tell us what happens
With the active bonus, you can write or call us. We'll tell you how many hours we estimate before we start.
- 02
We'll let you know before we come by.
If we estimate 5 hours and the job will need 10, we'll tell you before proceeding. You decide whether to continue.
- 03
We only deduct the work done.
With details of each task. And if you decide not to continue, the hours until the notification are not deducted from your bonus.
Our way of working
Your independence is our success
Unlike other agencies, we don't want to "hijack" your project. We'll show you how we make the changes so you can master your tool and not depend on anyone on a daily basis.
And when things get complicated, we're there: with the same people who already know your store.
Growth mindset
If your store grows, we grow with you. The possible improvements for an e-commerce business are endless, and we're here to implement them.
Obsessive care
We treat your code and database with more care than if it were our own store. Your security and stability come first.
No minimum consumption
The hours don't expire and there's no monthly minimum. Use them only when you need them.
Also outside of business hours
We are not a 24/7 service, but we often handle incidents outside of business hours and on weekends.
Satisfaction guaranteed
If at any point you're not satisfied, we'll talk about it. And if trust is broken, we'll fully refund any unused portion of the voucher.
Advantage for bond customers
With your voucher, the annual pass is free.
If you are a customer of our support packages, we will refund the annual pass fee: all our modules for one year, with their updates.
What support includes
PrestaShop technical support from the people who write the code
We are PrestaShop developers: we build and maintain more than 70 modules of our own. When you get in touch, you talk to the team that understands your shop's code, not a call centre. All the work is done remotely, wherever your shop is.
What your hours cover
- Finding and fixing errors: blank pages, 500 errors, a checkout that doesn't charge, clashing modules.
- PrestaShop, PHP and module updates, rehearsed first on a copy of your shop.
- Speed: cache, images, slow queries and the server.
- Connectors with your ERP and your suppliers, and catalogue imports.
- Custom development, technical SEO and training so your team can handle the day-to-day.
Real examples of what we fix
- Wrong tax rules: orders from the Canary Islands charged with another country's VAT. Rules fixed for the Canary Islands, Ceuta and Melilla.
- A cart that emptied itself on servers running PHP-FPM: root cause found and fixed.
- Upgrade to PrestaShop 9.2 of a live shop, with every step rehearsed first on a copy.
- Supplier stock and prices via API synced with the catalogue, no spreadsheets.
Frequently Asked Questions
What they usually ask us before we start
How much does PrestaShop support cost?
We work with hour packs: 20 hours for €1,000 + VAT (€50 an hour), 50 hours for €2,300 (€46/h), 100 hours for €4,250 (€42.50/h) and 500 hours for €19,150 (€38.30/h), always plus VAT. No monthly fees and no lock-in.
How quickly do you respond?
We don't sell a fixed response time that isn't kept: critical incidents (shop down, payments not coming in) jump ahead of everything else, and the rest is planned with you, with its hour estimate. For an emergency, the fastest way is WhatsApp on +34 982 048 282.
Do you work with any PrestaShop version?
We work every day with PrestaShop 1.7, 8 and 9, and we also migrate older shops. If your version no longer gets security patches, we'll tell you what staying on it means and what upgrading would cost, so you can decide.
Which bonus is right for me?
It depends on what you have in mind:
- 20 hours : incidents, module and template errors, and specific improvements. It's the smallest category, and in urgent situations, there are usually extra hours available for improvements.
- 50 hours : continuous support to improve the store, its performance and its security.
- 100 hours : more in-depth projects, such as migrations, custom modules, and SEO and WPO audits.
- 500 hours : to have a long-term reference technical team, with the best hourly rate.
Do the hours expire?
No. They don't expire or have a minimum monthly consumption: you use them when you need them.
What if a task takes longer than estimated?
We'll notify you before we exceed the estimate, and you decide whether to continue. If you prefer to stop, the hours worked up to the notification will not be deducted from your voucher.
Do you handle emergencies outside of regular hours?
We're not a 24/7 service, but we frequently handle incidents outside of business hours and on weekends, and critical issues always take priority. If your store is down right now, start here .
Can you teach me how to do it?
Yes. We don't want you to depend on us for day-to-day matters: we'll explain how we manage changes so you can have autonomy.
What if I'm not happy?
We'll discuss it to improve things. And if trust is broken, we'll fully refund any unused portion of the voucher.
Don't know how many hours you need ?
Tell us what's happening with your store or what you want to achieve and we'll tell you which voucher is right for you.
Frequently asked questions
How does a block of support hours work?
With an active block, you write or call us with what you need, and before starting we tell you how many hours we estimate. If the job is going to take longer, we warn you before going over and you decide whether we carry on. We only deduct the time worked, and after each job we send you the time spent on each task and your remaining balance.
Do the hours expire?
No. The hours don't expire and there is no monthly minimum: you use them when you need them, even if months go by between one task and the next. There are no fees or minimum commitment either.
Which blocks are available and which one suits me?
There are blocks of 20, 50, 100 and 500 hours, and the more hours you buy, the cheaper each hour is. The 20-hour block is for incidents and one-off improvements; 50 hours, for ongoing support; 100 hours, for projects such as migrations, custom modules or SEO and WPO audits; and 500 hours, for a long-term technical team. If you're not sure, tell us what you need and we'll tell you which one fits.
What can I use the hours for?
For any technical work on your PrestaShop: bugs and module conflicts, speed (WPO), configuration, design, custom development, connectors with suppliers or your ERP, migrations and upgrades, and SEO and WPO audits. Also for training: we explain the changes so you become more self-sufficient.
Do you handle emergencies outside office hours?
We are not a 24/7 service, but we often deal with incidents outside office hours and at weekends, and critical ones (store down, payments not coming in) jump ahead of everything else. Customers with an active block are ahead in the support queue. If your store is down, the fastest way is to call +34 982 048 282 or message us on WhatsApp.
I bought a 20-hour block and it's not enough. Can I top it up?
Yes. If it was your first 20-hour block, you can add 30 more hours and you get the hourly rate of the 50-hour block, as if you had bought that one from the start. Just ask us and we'll set it up.
Is it any use if my store runs an old PrestaShop version?
Yes. We have supported PrestaShop from version 1.4 up to 9, and we work with 1.7, 8 and 9 every day. If what you need is to upgrade or migrate the store, that can also be done with the hours in your block.
Does a block of hours give me access to Rekire's modules?
Yes. We refund block customers the fee of the annual subscription to all modules: you buy the pass at its normal price and, once the order is completed, we refund the fee. That gives you all our modules for a year, with their updates.
What if I'm not happy with the support?
We talk it through to improve. And if trust breaks down, we refund in full whatever you haven't used from your block.
What does the All In One Cache setup service need?
A Redis service you've contracted or a server where we can install it, plus administrator access to your control panel (Plesk, cPanel, Vesta, CyberPanel or similar) or, if there is no panel, SSH access with privileges. On very basic shared hosting that doesn't allow PHP configuration changes or doesn't offer Redis, the full setup isn't possible: the module will still work, but only with disk page cache.
