Last updated: 30 September 2026
This translation is provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.
These terms govern the professional services provided by Rekire: web hosting, maintenance, technical support and development. They apply together with the Terms and conditions of purchase and with the specific conditions of each quotation or plan contracted, which shall prevail in the event of any conflict.
Contents
1. Subject matter and parties
The service provider is Achegatec S.L. (trading as Rekire), Tax ID (NIF) B27340801, with its registered office at Rúa Galegos, nº 6, bajo — 27003 Lugo (Spain). The customer is the natural or legal person who contracts any of the following services:
- Web hosting and domain registration or management.
- Maintenance of online shops and websites (PrestaShop, WordPress and other platforms).
- Technical support, consultancy and auditing.
- Design, bespoke development, migrations and upgrades.
2. Contracting, term and renewal
Services are contracted through the online shop or by accepting a quotation. Recurring services (hosting, maintenance and support plans) last for the contracted period and renew automatically for equal periods unless either party cancels them before the renewal date. Rekire will give at least 30 days’ notice of non-renewal. The customer may cancel them from their account or by writing to tienda@rekire.com.
One-off work is governed by the accepted quotation, which sets out its scope, price and estimated timeframe.
3. Hosting service
Rekire hosts its customers’ websites on servers permanently connected to the Internet and provides the name servers (DNS) required for them to operate.
Rekire uses reasonable means to keep the service continuously available, but cannot guarantee uninterrupted availability, since incidents beyond its control may occur: Internet network failures, hardware faults, cyberattacks or problems caused by other customers sharing the server.
Rekire may modify the configuration of shared servers for security reasons, version upgrades or legal obligations. Where a change may affect the operation of the customer’s applications, Rekire will give notice by email as far in advance as possible. It is the customer’s responsibility to adapt their own scripts and applications to such changes.
Scheduled downtime for maintenance, adjustments or improvements will be notified in advance by email and carried out, where possible, during off-peak hours. Urgent repairs may be carried out without prior notice.
4. Backups
Rekire makes regular backups of its shared hosting servers as a service continuity measure and will assist the customer in restoring them in the event of data loss. These backups are no substitute for the customer’s own, and Rekire does not guarantee that all information can be fully recovered from them.
The customer is responsible for keeping their own up-to-date backups of their files, databases and email, for which tools are available in their control panel. Unless the contracted plan expressly provides otherwise, Rekire shall not be liable for any loss of data not attributable to its own acts.
5. Technical support and maintenance
Technical support covers the resolution of incidents relating to the contracted services. Unless specifically contracted, it does not include application programming, design, database configuration, consultancy, marketing or development of the customer’s website.
Support requests must be made through the ticketing system in the customer area, which allows each incident to be tracked in an orderly manner. Requests received through other channels will be dealt with as far as possible.
Unless the plan or quotation provides otherwise:
- The maintenance service is billed in 30-minute increments and includes up to 3 hours per month.
- Hours in excess of those included in the plan, and work not included in the contracted services, are billed at €60 per hour, excluding VAT (€72.60 including Spanish VAT at 21%), subject to prior notice to the customer and with the customer’s agreement.
6. Server administration
Where the customer contracts the administration of a server, this includes:
- Updating the operating system, kernel, control panel and system libraries.
- Custom operating system configurations.
- Server monitoring 24 hours a day, every day.
- Migration to a higher-tier Rekire product.
It does not include:
- Installation of software or hardware not directly related to the operating system or control panel, which will be quoted separately.
- Resolving programming problems or updating the customer’s files, scripts and applications.
- Migrations from other providers or support for incidents involving external providers, unless specifically contracted.
- Migration to a lower-tier product, which is the customer’s responsibility.
7. Customer obligations
- To provide accurate information and keep it up to date, and to keep their access passwords safe.
- To pay for the services within the agreed time limits.
- To keep their applications, scripts and content up to date and secure, with the minimum permissions necessary. The customer is responsible for any attacks or damage occurring through vulnerabilities in their own applications.
- To hold the rights to the content they host or, where applicable, to have authorisation to use it.
- To comply with the legislation applicable to their business, in particular in the areas of data protection, e-commerce and consumer protection.
The services may be contracted by businesses, professionals and consumers over 18 years of age.
8. Acceptable use
Rekire’s services may only be used for lawful purposes. In particular, it is not permitted to:
- Send unsolicited commercial communications (spam), subscribe third parties to mailing lists without their consent or distribute bulk mailing software.
- Falsify the sender or message headers, or impersonate other persons or entities (spoofing, phishing).
- Promote a website hosted by Rekire by means of bulk mailings sent from other servers.
- Host or distribute content that is unlawful, infringes intellectual or industrial property rights, incites hatred or violence, or exploits minors.
- Publish personal data of third parties without their consent or defame individuals or companies.
- Attempt to gain unauthorised access to systems, networks or accounts; carry out port scans, denial-of-service attacks, packet spoofing or any other intrusive activity.
- Distribute viruses or malware, or run unauthorised programs on the servers.
Rekire does not generally monitor hosted content, but will act diligently upon obtaining actual knowledge of any unlawful activity and may report it to the competent authorities.
9. Use of resources
Shared hosting plans are subject to limits on disk space, data transfer and resources, as set out in the description of each plan. If an account consumes server resources (processor, memory, database or disk) to the point of affecting other customers —as a guide, more than 20% of the server’s resources—, Rekire will inform the customer so that they can correct the situation or migrate to a higher plan. If the situation compromises the stability of the server, Rekire may temporarily restrict the account until it is resolved.
10. Suspension and termination
Rekire may suspend the service, with prior notice where possible, in the event of non-payment, breach of these terms or where necessary to protect the security of its systems or of third parties. If the breach is serious or is not remedied within the period indicated, Rekire may terminate the contract.
Upon termination of the service for any reason, the customer will be given a reasonable period, which will be notified to them, to download their data, free of charge and in a commonly used format, before it is permanently deleted.
11. Liability
Rekire is responsible for the proper provision of the services with the required professional diligence. It shall not be liable for interruptions or damage caused by force majeure, by third parties unconnected with Rekire and its suppliers or subcontractors, or by the customer’s own acts.
Where the customer is a consumer, they retain the legal guarantee of conformity for digital services, such as hosting, throughout the entire contracted period (Article 120 of the TRLGDCU).
In contracts with businesses and professionals, Rekire’s liability is limited to the amount paid for the affected service in the twelve months preceding the event giving rise to the claim and does not include loss of profit or indirect damage. These limitations do not apply in cases of wilful misconduct or gross negligence, nor to consumers insofar as the law does not permit such limitation.
12. Data protection: Rekire as processor
Where, in order to provide the service, Rekire accesses personal data for which the customer is the controller (for example, the customers of an online shop hosted or maintained by Rekire), it shall act as a processor in accordance with Article 28 GDPR. The subject matter of the processing is the provision of the contracted service and its duration is the same as that of the service; it covers the data that the customer hosts or manages within it (identification, contact, order and browsing data) relating to the customer’s own customers, users and employees. Rekire undertakes to:
- Process the data solely in order to provide the service and on the customer’s documented instructions, and inform the customer if, in its opinion, an instruction infringes data protection legislation.
- Not transfer the data outside the European Economic Area except on the customer’s documented instructions and subject to the safeguards laid down in Chapter V GDPR.
- Ensure the confidentiality of the persons authorised to process the data.
- Apply security measures appropriate to the risk.
- Engage only sub-processors that offer equivalent guarantees. The customer grants general authorisation for those Rekire uses to provide the service (in particular, the server provider), a list of which Rekire will provide on request; Rekire will inform the customer of any changes so that they may object.
- Assist the customer in responding to data subjects’ requests and in complying with their security obligations, and notify the customer without undue delay of any personal data breach affecting their data.
- Assist the customer, where applicable, with data protection impact assessments and prior consultations (Articles 35 and 36 GDPR).
- Return or delete the data upon termination of the service, unless there is a legal obligation to retain it.
- Make available to the customer the information necessary to demonstrate compliance with these obligations, and allow for and contribute to audits and inspections conducted by the customer or by an auditor mandated by the customer.
At the customer’s request, the parties may sign a specific data processing agreement. The processing of the customer’s own data is described in the Privacy policy.
13. Governing law and jurisdiction
These terms are governed by Spanish law. Where the customer is a consumer residing in another European Union Member State, this choice of law does not deprive them of the protection afforded to them by the mandatory provisions of the law of their country of residence. Any dispute arising from them shall be resolved by the courts and tribunals of the customer’s place of residence.
Should any clause be declared void, the remaining clauses shall remain valid. Rekire will amend these terms only for justified reasons (legal or technical changes, or changes relating to its suppliers). Changes affecting ongoing recurring services will be notified at least one month in advance, and the customer may cancel the service at no cost before they take effect.
