Errors and incidents
500 errors, checkout failures, module conflicts, broken or corrupted templates. Critical issues first.
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Prestashop 20 Bonus - €50 per hour
Price: €1,210.00
€1,000.00 + VAT = €1,210.00
20 hours of technical support for your PrestaShop, at €50 per hour + VAT. Errors, speed, design, configuration, or improvements: you decide how we use them.
- No expiration date or minimum monthly consumption
- Priority in incidents over those without a voucher
- Estimate before starting and report of each task
- If this is your first voucher, you can complete it for up to 50 hours at the price of the 50-hour voucher.
20-hour bonus · PrestaShop technical support
A team of PrestaShop experts, when you need it.
Managing an online store requires time and very specific technical knowledge. 20-hour bonus You leave the errors, adjustments, and improvements of your PrestaShop in the hands of specialists who work with PrestaShop since 2010, And you focus on what's important: sell.
It's our most popular bonus: the perfect size to solve urgent needs and still leave you with hours to improve your store.
20-hour bonus€1,000
The time appears.€50
+ VAT · No expiry date, no fees and no minimum commitment period.
20 hfor whatever your store needs
Without dateexpiration date or minimum monthly consumption
2010PrestaShop specialists ever since
1.4 → 9PrestaShop versions that we have supported
You decide what we work
The hours are not tied to a task: they can be used for any technical aspect of your PrestaShop, from an emergency to an improvement you've been putting off for months.
Preventive maintenance
Update modules, install security patches, and clean the database before something goes wrong.
Speed (WPO)
We improve loading time and PageSpeed: your customers appreciate it and Google rewards it.
Design and pages
Design changes (CSS), template adjustments, and new pages for your store.
Configuration
Carriers, catalog and cart rules, taxes, languages… the things you have to configure in the back office.
Consultations and advice
Questions about daily management, which module is right for you, how to suggest an improvement? We'll answer them for you.
Estimated hours, no surprises
- 01
Tell us what happens
With the bonus active, you can write or call us. Before we start, we'll tell you how many hours we estimate it will take.
- 02
We'll let you know before we come by.
If a task is going to take longer than estimated, we'll tell you before proceeding. You decide whether to continue.
- 03
We only deduct the work done.
With a detailed breakdown of each task and your remaining balance. If you decide to stop, the hours worked until you notify us will not be deducted.
What you take with you in addition to the hours
No expiration date
The hours don't expire at the end of the month or year. You use them when you really need them.
Priority in incidents
Customers with active bonuses go ahead in the support queue, and critical issues always come first.
Total transparency
Breakdown of time spent on each task: you know exactly what each hour has been spent on.
Also outside of business hours
We are not a 24/7 service, but we often handle incidents outside of business hours and on weekends.
We'll teach you how to do it.
We don't want you to depend on us for day-to-day life: we'll explain the changes so you can gain autonomy.
Satisfaction guaranteed
If you're not satisfied, we'll talk about it. And if trust is broken, we'll give you a full refund for any unused items.
It starts with 20 hours and grow without losing anything
Is that not enough for you? Complete up to 50
If this is your first 20-hour package, you can add another 30 hours and pay the same hourly rate as the 50-hour package (€46/hour), just as if you had purchased it from the beginning. Request it and we'll activate it for you.
The annual pass is free.
As a bond customer, we will reimburse you for the fee of annual pass: all our modules for PrestaShop for one year, with their updates.
The more hours, best price per hour
| Bond | Designed for | Price | Price per hour |
|---|---|---|---|
| 20 hours · this | Incidents, module and template errors, and specific improvements | €1,000 | €50 |
| 50 hours | Ongoing support: performance, security, and improvements | €2,300 | €46 |
| 100 hours | Migrations, custom modules, and SEO and WPO audits | €4,250 | €42.50 |
| 500 hours | A long-term benchmark technical team | €19,150 | €38.30 |
Prices exclude VAT. All vouchers have the same conditions: no expiration date, priority handling of incidents, and a report for each task.
What they usually ask us before buying
Do the 20 hours expire?
No. They don't expire or have a minimum monthly consumption: you use them when you need them, even if months pass between tasks.
How do I start using the bonus?
Once you've made your purchase, you can write or call us with your requirements. We'll let you know the estimated time and, if it works for you, we'll get started.
What if a task takes longer than estimated?
We'll notify you before we exceed the estimate, and you decide whether to continue. If you prefer to stop, the hours worked up to the notification will not be deducted from your voucher.
How do I know what the hours have been spent on?
After each intervention, we send you a detailed breakdown of the time spent on each task and your remaining balance.
Will this work if my store uses an older version of PrestaShop?
Yes. We support PrestaShop from version 1.4 to 9. And if you need to update or migrate your store, that can also be done using your bonus hours.
Do you handle emergencies?
Critical issues from voucher holders always take priority, and we often provide support outside of regular business hours and on weekends, although we are not a 24/7 service. If your store is currently down, Start here.
What if I'm not happy?
We'll discuss it to improve things. And if trust is broken, we'll fully refund any unused portion of the voucher.
Not sure if 20 hours is enough? Tell us what's happening with your store and we'll tell you which voucher is right for you: Write to us, call 982 048 282 or send us a WhatsApp.
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