Last updated: 30 September 2026
This translation is provided for information purposes. In the event of any discrepancy, the Spanish version shall prevail.
These general terms and conditions of sale govern the purchase of products and services in the online shop at rekire.com. Please read them before placing an order: by confirming your order, you declare that you are aware of and accept them.
1. Seller identification
The seller is Achegatec S.L. (trading as Rekire), Tax ID (NIF) B27340801, with its registered office at Rúa Galegos, nº 6, bajo — 27003 Lugo (Spain), registered in the Registro Mercantil de Lugo (Lugo Commercial Registry), tomo 360, folio 214, hoja LU-11216. You can contact us at tienda@rekire.com or by telephone on 982 048 282.
2. Scope and definitions
These terms apply to all orders placed through rekire.com, whether by consumers or by businesses and professionals. Where a clause applies only to consumers, this is expressly stated.
- Customer: a natural or legal person with full legal capacity who places an order.
- Consumer: a customer acting for purposes outside their trade, business, craft or profession, as defined in Royal Legislative Decree 1/2007 (TRLGDCU).
- Digital product: a module, theme, application or any other digital content supplied by download or online access, without a tangible medium.
- Service: any service such as installation, configuration, bespoke development, support, maintenance or web hosting.
You must be over 18 years of age to make a purchase. These terms may be supplemented by specific conditions stated on the product page; in the event of any conflict, the specific conditions shall prevail, unless the general terms are more favourable to you.
3. Products and services
The main characteristics of each product or service, its technical requirements (compatible versions of PrestaShop and PHP) and its price are stated on its product page. Software is licensed, not sold: its use is governed by the Software Licence Agreement, which forms part of these terms.
Hosting, maintenance and support services are further governed by the Terms of use of the services.
We recommend testing products in a staging environment and making a full backup of your shop before installing or updating them.
4. Ordering process
- Add the products or services you wish to purchase to your basket.
- Sign in to your account, create a new one or, where available, check out as a guest.
- Review the order summary: products, total price including taxes and billing details. Up to this point you can correct any error by going back to the previous steps or by amending your basket.
- Choose your payment method, accept these terms and confirm the order using the final button, which indicates that the order entails an obligation to pay.
Within 24 hours of your purchase, you will receive an order confirmation by email with all the order details. The contract is concluded in Spanish. Rekire archives the electronic order document, which you can consult at any time from your customer account.
If you notice an error in your order after confirming it, please write to us as soon as possible at tienda@rekire.com, quoting your order number.
5. Prices and taxes
Prices are stated in euros (€). For consumers, the price includes the VAT of the applicable Member State in accordance with the relevant legislation and is shown before the order is confirmed. Unless otherwise stated on the product page, there are no shipping costs, as products are delivered in digital format.
Businesses established in another European Union Member State with a valid intra-Community VAT number (VIES) may purchase without VAT under the reverse charge mechanism, where applicable. Purchases from outside the EU are invoiced in accordance with the applicable legislation.
The price applicable is the one in force at the time the order is confirmed. In the event of an obvious error in the published price, we will inform you before processing the order and you may either confirm it at the correct price or cancel it at no cost.
We issue an invoice for each order, which is made available to you in electronic format in your customer account.
6. Payment methods
The available payment methods are shown during the checkout process and may include debit or credit card, PayPal, SEPA direct debit and bank transfer. Card payments are processed in the secure environments of the payment providers (Stripe, Redsys or PayPal); Rekire does not have access to your full card details.
Orders paid by bank transfer are processed once the amount has been received in our account.
7. Delivery of digital products
Once payment has been confirmed, digital products become available for download in your customer account and, where applicable, you will receive the licence key. Services commence within the agreed timeframe or the timeframe stated on their product page.
If you do not have access to the download 24 hours after payment, please contact us.
8. Subscriptions and renewals
Some products and services are purchased on a recurring subscription basis (monthly or annual). In that case:
- The product page states the amount and billing frequency before purchase.
- The subscription renews automatically at the end of each period and is charged to the chosen payment method, unless you cancel it before the renewal date.
- You may cancel it at any time, by the same means through which you purchased it (from your account) or by writing to us, without penalty. Cancellation takes effect at the end of the period already paid for, with no further charges.
- We will change the price of a subscription solely on account of an increase in our suppliers’ costs, changes in taxes or changes in the law. We will notify you at least one month before the next renewal, and you may cancel it at no cost before the new price takes effect.
- The right of withdrawal set out in section 9 also applies to the purchase of a subscription.
9. Right of withdrawal
This section applies to consumer customers only.
You have the right to withdraw from the contract within 14 calendar days of its conclusion, without giving any reason.
The easiest way is our online withdrawal function, available throughout the withdrawal period and without having to log in:
- Enter your name, the order number and the email address at which you wish to receive the confirmation.
- Click “Confirm withdrawal”.
- We will immediately send you, by email, an acknowledgement of receipt showing the content of your request and the date and time it was submitted.
If you have a customer account, you can also withdraw from your order history. You may also inform us of your decision by any other unequivocal means (by email to tienda@rekire.com or by post to our registered address), using, if you wish, the model withdrawal form, although this is not compulsory.
Exceptions (Article 103 of the TRLGDCU):
- Digital content: if, during the purchase, you give your express consent for the download or the delivery of the licence key to begin during the withdrawal period and acknowledge that you thereby lose this right, you may not withdraw once performance has begun. We will send you confirmation of the contract recording that consent. If you do not give that consent, you retain the right of withdrawal for the full 14 days.
- Services: you may not withdraw from a service that has been fully performed if performance began with your express consent and your acknowledgement that you would lose this right once the service had been fully performed. If you request that a service begin during the withdrawal period and subsequently withdraw, you shall pay an amount proportionate to what has been provided up to that point (for example, hours of a prepaid bundle already used).
- Bespoke development: this constitutes a service and is governed by the preceding point. If you expressly ask us to begin during the withdrawal period and subsequently withdraw, you shall pay an amount proportionate to the work carried out up to that point.
If you withdraw, we will reimburse all payments received from you without undue delay and, in any event, no later than 14 calendar days from the day on which we are informed of your decision, using the same means of payment as you used, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement. Following withdrawal from a digital product, you must stop using it and delete any copies you hold.
10. Warranty and support
Consumers benefit from the legal guarantee of conformity under the TRLGDCU. Modules, subscriptions and hosting constitute digital content or digital services, for which Article 120 lays down the following periods:
- Supply in a single act (for example, the purchase of a module): Rekire is liable for any lack of conformity that becomes apparent within two years of supply. Any lack of conformity that becomes apparent during the first year shall be presumed to have existed at the time of supply, unless proven otherwise.
- Continuous supply (subscriptions and recurring services): Rekire is liable for any lack of conformity that becomes apparent throughout the entire contracted period, and the burden of proving conformity during that period lies with Rekire.
In the event of a lack of conformity, you may require the product to be brought into conformity and, if that is not possible or is not done within a reasonable time, a price reduction or termination of the contract. The time limit for bringing a claim is five years from the date on which the lack of conformity becomes apparent.
Irrespective of the legal guarantee, we will provide you with security updates and the updates necessary to keep the product in conformity for the period required by law. In addition, as a free commercial guarantee, every software purchase includes 12 months of new versions and technical support, on the terms of the Software Licence Agreement, unless the product page states a different period. This commercial guarantee does not affect your statutory rights as a consumer.
Faults caused by an environment that does not meet the technical requirements published on the product page before purchase, by modifications to the code made by the customer or by third parties, or by third-party modules or themes that do not meet those requirements shall not be regarded as a lack of conformity. We will ask for your reasonable cooperation as necessary to establish the cause of the fault.
11. Liability
In contracts with businesses and professionals, Rekire’s liability is limited to the amount paid for the product or service giving rise to the claim and does not include loss of profit or indirect damage. These limitations do not apply in cases of wilful misconduct or gross negligence, nor to consumers insofar as the law does not permit such limitation.
12. Customer service and complaints
You may send any query, complaint or claim to tienda@rekire.com, by telephone on 982 048 282 or by post to our registered office. We will reply as soon as possible and, in any event, within one month at the latest.
Official complaint forms are available to you; you may request them at the same email address.
Rekire does not adhere to any alternative consumer dispute resolution body. If you are a consumer and are not satisfied with our response, you may refer the matter to the consumer affairs services of your autonomous community (in Galicia, the Instituto Galego do Consumo e da Competencia) or to the consumer arbitration boards. If we are unable to resolve your complaint, we will inform you in writing of the competent alternative dispute resolution body and whether we will take part in the procedure. If you reside in another European Union Member State, you may seek assistance from the European Consumer Centre in your country.
13. Governing law and jurisdiction
These terms are governed by Spanish law. If you are a consumer residing in another European Union Member State, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence. Any dispute arising from them shall be resolved by the courts and tribunals of your place of residence.
Should any clause of these terms be declared void, the remaining clauses shall remain valid.
Rekire may amend these terms for future orders. Each order is governed by the version in force on the date on which it was placed, and changes affecting ongoing subscriptions are governed by section 8.
