RKR Refund Orders: Refunds on the payment gateway with a corrective invoice

/ Refund from the order itself

You open the order and find the "Refund via Payment Gateway" panel. You see the amount charged, the amount already refunded, and the remaining balance that can be refunded. You select the lines and quantities, or enter a free amount, and you can include shipping costs. You choose the reason, add an internal note and a message for the customer, and click "Refund Now." The module detects the payment gateway used for the order; if any payment module requires a special rule, you define it.

Do you just want to register a return you already made elsewhere? "Just register" registers it without calling the payment gateway.

The gateways you already use

No duplicate charges

If the connection fails and you request a refund again, the module prevents it from being issued twice: it avoids this by order, amount, and connector. Failures are retried up to a limit you set, and you can require approval above a certain amount, so the payment gateway remains untouched until an authorized user releases the funds.

/ Corrective invoice ready, in PDF

Each refund generates its own credit note with its own unique numbering (prefix, first number, and leading zeros as you wish), including the issuer's name, legal notice, and footer in each language, printed in the language of the order. From the list, you can view, regenerate, send to the customer, or cancel it. Optionally, it also creates the native PrestaShop voucher, replenishes the stock, and changes the order status to "refunded" or "partially refunded."

/ That the customer requests the refund themselves

The store includes a "Request a Refund" page, accessible via a block in "My Account." Registered customers or guests can request a refund using their email address and order reference, which are verified against the order. You define the return window in days and the reasons for the return. From the back office, you can approve, reject with a response, or issue a refund with a single click. Smaller requests can also be automatically approved up to a specified amount, with a limit per customer every 30 days. If the payment gateway fails, the request is returned for manual review.

Everything is recorded

Import , export, and test risk-free

Export refunds, invoices, records, requests, and adjustments in CSV, JSON, or XML format. Import refunds and adjustments with a preview simulation that shows you the row and error report, and with automatic backups before each actual import. You can also install demo data to view all statuses and delete it with a single click without affecting your live data.

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