RKR Team Notes: Internal notes, mentions, and those responsible for orders

Everything that is said about an order, in the order

Each order, with someone in charge

The history is written automatically .

Each order status change and assignment automatically generates a note, clearly marked to distinguish it from human input. You can also add a note for every new order. This way, the thread tells the complete story without anyone having to remember to write it down.

What 's happening in your team, in numbers?

The statistics show 14 indicators and 9 graphs: notes by day (manual and automatic), by employee and by type, mentions, pending orders by status, assignment age, hourly activity, and sent notifications. These help you see where the work is bogged down and which predefined notes no one is using.

Each one plays what belongs to them.

What you should know

It works with multiple stores and in six languages: Spanish, English, French, Italian, German, and Portuguese. Retries for failed notifications and the cleaning of old logs are scheduled using a cron URL protected by its own key, which can be regenerated. For Telegram, you need to create a bot (with @BotFather) and have each employee specify their chat.