Do the modules work with my PrestaShop version?
They are built for PrestaShop 1.7, 8 and 9, but exact compatibility varies from module to module and is listed on each product page. We don't guarantee it works outside the versions stated there, so check it before you buy.
How do I get the module after buying it?
As soon as the payment is confirmed, it is ready to download in your rekire.com customer account. If you pay by bank transfer, the order is processed once we receive the money. If you still can't see the download 24 hours after paying, get in touch.
How long do updates and support last after buying a module?
Every module includes 12 months of new versions and technical support from the purchase date, unless its product page states a different period, and you are helped by the team that writes it. After that you can keep using the last version you downloaded with no time limit; to get new versions and support again you need to renew.
What does module support cover, and what doesn't it?
It covers bugs in the module, questions about its configuration and its compatibility with the PrestaShop versions it states. It doesn't cover custom development, theme adaptations, conflicts with third-party modules, migrations or managing your server. That work can be hired separately, for example with a block of support hours.
On how many stores can I install a module bought on rekire.com?
On every store you own and on those you manage on an ongoing basis for your clients, with no limit on the number. Each production domain must be registered in your account panel before the module runs on it; development, testing or backup environments that are not open to the public don't need registering. Included support is provided on the main domain you choose.
What if I run a multistore installation or bought the module on PrestaShop Addons?
In a multistore installation the licence covers every store in that installation, although each public domain still has to be registered in your account. Licences bought on PrestaShop Addons follow the Addons terms and are valid for a single production installation.
What is the annual subscription to all modules?
It is Rekire's annual pass: for one year you can download every module we sell on rekire.com, with its updates and with any new modules we release during your subscription. It pays off above all if you will use several modules or if you are an agency working with PrestaShop every day.
What happens to the annual pass modules if I don't renew?
The modules you have installed keep working in your store. You just stop receiving updates and the new modules we release. The pass has no minimum commitment.
I have a block of support hours. Do I get access to all the modules?
Yes. If you have or buy a block of support hours, you buy the annual pass at its normal price and, once the order is completed, we refund the fee. That gives you all our modules for a year, with their updates.
Can you install and configure the module for me?
Yes: installation and configuration can be done using hours from a support block. Before installing or updating any module, we recommend making a full backup of your store (files and database) and trying it first in a test environment.
Can I modify a module's code?
Yes, to adapt it to your own store. Modified code is no longer covered by support and your changes may be lost when you update, so we recommend using hooks, overrides or customisation files. What the licence doesn't allow is redistributing or reselling the module, or using it as the basis for another product.
Can I withdraw from the purchase of a module?
If you are a consumer, you have 14 calendar days to withdraw without giving a reason, from your order history or with the online withdrawal function. The exception is digital content: if, when buying, you expressly agree that the download starts within that period and acknowledge that you lose the right by doing so, you can no longer withdraw once it has started. The details are in the Terms and Conditions.